Our customer’s employees are service delivery professionals distributed across a broad geography nationally within retail stores. The individual success of these professionals in this service delivery model is critical to the overall corporation’s performance and planning for long-term growth strategies.
Understanding such factors and impacts as productivity, turnover, training, compensation and market demographics can be used to build a better understanding of the services professional’s professional journey.
Tail Wind developed the architecture to track key performance indicators (KPIs) for their service delivery professionals. This was accomplished through analytics of the POS system, Corporate CRM system (Microsoft Dynamics CRM) and other data sources.
The corporation now has a better understanding of their data and the ability to view scorecards, dashboards and reports which will help their retail stores succeed. This also allows the corporation to successfully plan for expansion into other geographies, provide effective recruiting, training and retention programs for their services delivery teams.
How It Works:
The Corporate Data Lake we built in Azure supports the Data Science and Business Analytics teams by giving them the ability to easily and reliably explore all available data in its raw form. The Snowflake Analytical environments help turn the Data Lake data into information that can be consumed and analyzed by all levels of corporate data users; from direct querying data to Microsoft Power BI Reports and Dashboards.
We can help you turn your data into actionable information. Please contact us for a free consultation.